Shipping policy
- 📦 SHIPPING & RETURNS POLICIES
Thank you for shopping with us! Please read our policy carefully before placing your order.
1. Returns & Refunds
All sales are final. We do not offer refunds under any circumstances once an order has been successfully placed and processed.
2. Exchanges
We want you to love your purchase, so we offer exchanges under the following strict conditions:
Timeframe: Exchange requests must be initiated within 48 hours of parcel delivery (verified by tracking/delivery timestamp).
Item Condition: Items must be in their original, unused condition—unworn, unwashed, with all tags attached, and in the original packaging as delivered.
Shipping Fees: Customers are responsible for all courier/shipping charges associated with returning the original item and delivering the exchanged item (unless the error was on our part).
3. Customer Contact & Delivery Information
Accuracy is Key: Please ensure that all your contact details—including your full name, primary phone number, alternative phone number, and email address—are accurate and up to date at checkout.
Delivery Responsibility: Clear contact details are crucial for parcel dispatch and delivery coordination. We are not responsible for delivery delays, lost parcels, or additional shipping fees incurred due to incorrect or incomplete contact information provided by the customer.
4. Order Processing & Delivery Times
Dispatch: Orders are processed and dispatched within 1–2 business days after payment confirmation.
Delivery: Estimated delivery times depend on your location and the selected courier service. You will receive tracking details or a confirmation update once your parcel is on its way.
5. Damaged or Incorrect Items
If you receive an item that is defective, damaged in transit, or different from what you ordered, please contact us within 24 hours of delivery.
Include clear photos or a short video of the issue and your order number so we can resolve the matter promptly.
6. Unclaimed & Failed Deliveries
If a delivery fails or a parcel is returned to us due to an unreachable phone number, an incorrect address, or refusal to accept the package, the customer will be required to cover the shipping fee for re-delivery.